A Milli Creative Studio (“A Milli,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit amilli.ca, purchase a product or service, submit an inquiry, communicate with us, or otherwise interact with A Milli Creative Studio.

 

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

 

1. Information We Collect

The information we collect depends on how you interact with our website and services.

 

Information You Provide to Us

 

We may collect information that you voluntarily provide, including:

• Your name

• Business or company name

• Email address

• Telephone number

• Social media handles

• Website URL

• Billing information

• Project details and creative requests

• Brand information, including logos, fonts, colours and brand guidelines

• Files, images, photographs or other materials you provide for a project

• Information submitted through contact forms, questionnaires or client intake forms

• Messages or correspondence you send to us

• Feedback, testimonials or reviews you choose to provide

• Information required to complete an order or provide a requested service

 

We only ask for information that is reasonably necessary to respond to your inquiry, process your order or provide the services you have requested.

 

2. Payment Information

When you purchase a product or service through our website, your payment may be processed by a third-party payment provider.

 

Payment providers may collect information such as your name, billing address, credit or debit card information and other information required to process your transaction.

 

A Milli Creative Studio generally does not receive or store your complete credit or debit card number. Payment information is handled by the applicable payment processor in accordance with its own privacy and security practices.

 

3. Information Collected Automatically

When you visit amilli.ca, certain technical information may be collected automatically through our website platform, cookies, analytics tools and similar technologies.

 

This information may include:

• IP address

• Browser type

• Device type

• Operating system

• General geographic location

• Pages viewed

• Time spent on pages

• Referring website or link

• Links clicked

• Date and time of your visit

• General website activity and interaction data

 

This information helps us understand how visitors use our website and allows us to improve its performance, functionality and user experience.

 

Cookies and similar technologies can store preferences and, depending on the technology involved, may also be used to measure website activity or support advertising. The Office of the Privacy Commissioner of Canada recommends transparency about the use and purpose of these technologies. Office of the Privacy Commissioner

 

4. How We Use Your Information

We may use personal information to:

• Respond to inquiries and messages

• Provide quotes or information about our services

• Process purchases and payments

• Fulfil orders

• Provide branding, graphic design, content creation, social media or other creative services

• Communicate with you regarding an active project

• Request information required to complete your project

• Deliver completed work

• Provide customer service

• Manage client accounts and project records

• Send administrative emails relating to purchases or services

• Maintain financial and business records

• Improve our website and services

• Understand how visitors interact with our website

• Prevent fraud, misuse or security issues

• Comply with applicable legal, tax, accounting and regulatory obligations

 

We do not collect personal information simply for the purpose of collecting it.

 

5. Email Marketing and Communications

If you voluntarily subscribe to our mailing list or otherwise consent to receive promotional communications from us, we may send you information such as:

• Creative and marketing tips

• Business resources

• New products or services

• Promotions

• Company updates

• Free downloads or resources

 

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

 

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications when necessary, such as purchase confirmations, project updates or information about an active order.

 

6. Cookies

Our website may use cookies and similar technologies.

 

Cookies are small files placed on your device that help websites remember information about your visit.

 

Cookies may be used for purposes such as:

• Keeping the website functioning properly

• Remembering preferences

• Processing purchases

• Measuring website traffic

• Understanding how visitors navigate the website

• Improving website performance

• Supporting analytics or advertising features, where enabled

 

You may be able to control or disable certain cookies through your browser settings or through a cookie consent tool provided on our website.

 

Disabling certain cookies may affect some website features or functionality.

 

7. Analytics and Advertising Tools

We may use third-party analytics or marketing technologies to help understand website traffic, measure the effectiveness of our content or advertising, and improve our online presence.

 

Depending on the tools enabled on our website, these services may collect information about your device, browser and interaction with our website.

 

If we use technologies such as Google Analytics, Meta Pixel or similar advertising tools, those companies may process information according to their own privacy policies.

 

If you have not enabled these technologies on your website, this paragraph can be updated or removed.

 

8. Third-Party Service Providers

We rely on trusted third-party providers to operate our business and provide services to our clients.

 

These may include providers that assist with:

• Website hosting and e-commerce

• Payment processing

• Accounting and invoicing

• Email communication

• Email marketing

• Customer relationship management

• Project management

• File storage

• Cloud services

• Forms and questionnaires

• Analytics

• Social media

• Scheduling

• Electronic contracts and signatures

 

These service providers may have access to personal information only to the extent reasonably necessary for them to perform their services.

 

For example, because amilli.ca is hosted through Wix, Wix and related service providers may process certain information necessary to operate the website, process transactions or provide website functionality.

 

9. International Processing

Some of the third-party services we use may operate servers or facilities outside of Canada.

 

As a result, personal information may be processed or stored in another country and may be subject to the laws of that jurisdiction.

 

Where personal information is transferred to a service provider, we take reasonable steps to work with reputable providers and expect them to protect the information entrusted to them.

 

10. Client Files and Creative Materials

As part of providing our services, clients may provide us with:

• Logos

• Photographs

• Videos

• Brand files

• Marketing materials

• Business information

• Social media content

• Website content

• Product information

• Other project-related materials

 

We use these materials for the purpose of completing the services requested by the client.

 

Clients are responsible for ensuring that they have the appropriate rights and permissions to provide any photographs, logos, copyrighted materials, personal information or other content supplied to A Milli Creative Studio for use in a project.

 

11. Portfolio and Social Media Use

We may wish to showcase completed creative work in our portfolio, website or social media channels.

 

Where appropriate, the use of client work for promotional purposes will be subject to the terms agreed upon between A Milli Creative Studio and the client.

 

If confidentiality or non-publication has been agreed to in writing, we will respect those terms.

 

12. How We Share Information

We do not sell or rent your personal information.

 

We may disclose information when reasonably necessary to:

• Provide the services you requested

• Process an order or payment

• Operate our website

• Work with service providers supporting our business

• Comply with applicable legal obligations

• Respond to lawful requests from authorities

• Protect our legal rights

• Investigate suspected fraud, abuse or security concerns

 

We aim to limit disclosure to information reasonably necessary for the applicable purpose.

 

13. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, accounting, tax or legal purposes.

 

Different types of information may be retained for different periods.

 

When information is no longer reasonably required, we may securely delete, destroy or anonymize it.

 

Canadian privacy guidance emphasizes limiting the use, disclosure and retention of personal information to what is necessary for the identified purpose. Office of the Privacy Commissioner

 

14. How We Protect Your Information

We take reasonable administrative, technical and organizational measures designed to protect personal information from unauthorized access, disclosure, loss, misuse, copying or alteration.

 

These measures may include:

• Password-protected accounts

• Access restrictions

• Secure third-party platforms

• Authentication measures

• Appropriate device and account security

• Limiting access to information to people who require it for business purposes

 

No electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security.

 

Canadian privacy guidance calls for safeguards appropriate to the sensitivity of the information and the associated risk. Office of the Privacy Commissioner

 

15. Your Privacy Rights

Depending on applicable law and the circumstances, you may request to:

• Learn what personal information we hold about you

• Access your personal information

• Correct inaccurate or incomplete information

• Withdraw consent where appropriate

• Request deletion of certain information where applicable

• Ask questions about how your information is collected, used or disclosed

 

Some information may need to be retained where required for legal, accounting, contractual or legitimate business purposes.

 

To make a privacy-related request, contact us using the information listed below.

 

16. Consent

Where consent is required, we aim to explain why information is being collected and how it will be used.

 

By voluntarily submitting information through our website, placing an order or requesting a service, you consent to the collection and use of information reasonably necessary to fulfil that request.

 

You may withdraw consent to certain optional uses of your information, subject to legal, contractual or operational limitations.

 

Canadian privacy guidance states that meaningful consent requires people to understand the nature, purpose and consequences of the collection, use or disclosure of their information. Office of the Privacy Commissioner

 

17. Third-Party Websites

Our website may contain links to external websites, platforms or social media accounts.

 

A Milli Creative Studio is not responsible for the privacy practices, content or security of websites operated by third parties.

 

We encourage you to review the privacy policy of any third-party website you visit.

 

18. Children's Privacy

Our website and services are intended primarily for businesses and adults.

 

We do not knowingly seek to collect personal information from children through our website.

 

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation.

 

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices or applicable requirements.

 

When changes are made, the Last Updated date at the top of this page will be revised.

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We encourage visitors to review this page periodically.

 

20. Contact Us

If you have questions about this Privacy Policy, the information we hold about you or our privacy practices, please contact:

A Milli Creative Studio
Ontario, Canada
Website: amilli.ca
Email: info@amilli.ca

Privacy Contact: A Milli Creative Studio